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Privacy Policy 

The GDPR is a regulation designed to strengthen and unify data protection for all individuals within the EU. It aims to protect the fundamental right to privacy and protection of personal data of individuals, with effect from 25 May 2018.

Alergotel has implemented the necessary adjustments to its products and services to ensure compliance with GDPR. This allows Alergotel customers to gain more control over their personal data. We also Alergotel  obtain the necessary tools to protect visitor information to our website.

This Privacy Policy describes how we treat personal information that you provide as a visitor/user of the Site and that we collect when you use our services.

“Personal Information” means information that can be used alone or in combination with other information to easily identify, contact or locate you, such as: name, address, email address or telephone number.

If you do not agree with our policies and practices, you may choose not to use our service. By accessing or using any portion of the services offered by Alergotel , you agree to this Privacy Policy.

This Privacy Policy is incorporated by reference into the terms and conditions of use of or other legal documents applicable to your relationship with us.

In accordance with GDPR, visitors to the website  have the following rights regarding personal data:

  1. the right to be informed;
  2. the right of access;
  3. the right to rectification;
  4. the right to erasure;
  5. the right to restrict processing;
  6. the right to data portability;
  7. the right to object;
  8. the right not to be subject to automated decision-making, including profiling.

Based on these rights, each visitor / user has access to all personally identifiable information we collect and may at any time submit a request to, to, with reference to any of the above points.

For example, you can ask the team to delete any information collected about you by sending an email to Following the request received, we will remove all information about the data saved by the Alergotel  within 4 days. After deletion, due to caching and backup, your data will not be deleted. They may persist longer in our systems until these caches expire or are manually removed from backup.

Collection and Use of Information

Alergotel processes personal data obtained by direct consent of site users, as well as data obtained indirectly, automatically by accessing the site and through third parties.

The stored and processed data is used for legitimate reasons and with the consent of visitors / users of the Alergotel site/mobile application, for processing online reports and for marketing and advertising purposes.

Alergotel does not sell or rent your personal information. personal to anyone, for no reason.

Alergotel uses personal information only to:

  1. analyze the use of the site and improve services;
  2. to meet demands for certain products, information and services;
  3.  service troubleshooting, detecting and protecting against site processing errors, fraud or other criminal activity;
  4. to streamline the services described as the object of Alergotel activity – delivery of orders to users;
  5. to enforce compliance with the Terms and Conditions of Use.
  6. In relation with authorities after you join Alergotel community for fighting against allergen threats 

What information we collect

Account information.

When you sign up for a Alergotel account, we ask for personal information such as name, phone number

The purpose for which Alergotel collect personal data is to register / identify you on our application for enabling features like alerts or join you in our community that fights against allergens.

In order to create an Alergotel account  , the User is obliged to use a valid e-mail address. The user may refuse the request for registration in situations where it finds that it has used information that is not in accordance with reality or uses the services in a manner inconsistent with normal usage.

The user will be able to access his private account on the Alergotel using email login data. The password can be changed at any time by the User. At the express request of the User and without asking for a reason, Alergotel  may delete the User’s account. The phone number is required only for authorities (ex police asking additional info on your reported issues ).

Onboarding and logging services on Alergotel are complemented by a secure server (HTTPS / SSL). Alergotel uses the HTTPS protocol to protect your information.

Your password

  1. is stored in hashed form
  2. In case of a security breach, the original password cannot be recovered from our servers.

Automatic data collection will collect certain information automatically from your browser, which will be kept in log files.

This information includes display size, browser type, referring/exit pages, operating system, date/time index and various clickstream data. If your browser has a “private browsing” mode, you may be able to block this information from being sent to, but in some cases this may affect your ability. to make optimal use of the website.

Customer Support

We may collect personal information through your communications with our support team in order to solve and streamline the services offered.